This site is owned and operated by goldvk International Inc (referred to herein as "goldvk" or "goldvk.com" interchangeably). Through this site, goldvk provides you with access to a variety of resources, including the purchase and sale of virtual items, accounts, power leveling service. If you visit or use this site, you affirmatively accept these Terms and Conditions and acknowledge that they constitute a binding agreement between you and the Company. Please read them carefully. goldvk reserves the right to change these Terms and Conditions without notice, and you are responsible for regularly reviewing these Terms and Conditions.

PRIVACY AND CONDITIONS

You are responsible for reading and understanding the "Terms and Conditions" and "Private Policy" before completing any transaction through our website.


ELECTRONIC COMMUNICATIONS

When coming to goldvk.com you are communicating with us electronically. You consent to receive communications from us electronically. We communicate with you via several methods such as e-mail, live help or phone conversations. You agree that all information provided to goldvk is factual and true, and without any intentional omission or alteration.


Personal Information

"Personal Information" means information that can identify you as a specific individual, such as your name, address, phone number, e-mail address, or other contact information, whether at work or at home.

On all Company web sites that collect Personal Information, we specifically describe what information is required in order to provide you with the product, service, or feature you have requested.

We collect Personal Information when you contact us, when you register with us, when you use our products and services, when you submit an order with us, when you visit our web sites or the web sites of certain of the Company’s partners, and when you enter promotions and sweepstakes.

Delivery Information

"When will I receive my order?" That's the most frequently asked question from our customers. Once you placed your order and finished the payment. We'll issue the delivery as soon as possible. However, there're some factors that may delay your delivery anymore. Here are some reasons that typically delay delivery:

  • Incorrect Information - Wrong delivery information is the top reason why an order is delayed. Please always check your spelling and the info you entered. You can verify the information by looking up your order number on our website or checking the order confirmation email.
  • Unavailability - Next being AFK or unable to receive a delivery for cetain games leads to long delays. If you are not online when we are ready to send your gold, items, etc. you may be required to wait for the next delivery timeframe.
  • High Demand - During new game updates/releases we usually experience a sudden spike of orders which sometimes leads to longer delivery times. The dashboards below can help you determine if there are any issues.
  • Out of Stock - While we try to always have stock on hand we do sometimes run out due to high demand. Unfortunately, we can not predict all stock for all games due to many complex factors, but we will always try to deliver as fast as possible and provide accurate estimates.
  • Verification Requirements - Occasionally we require additional verification and security requirements for an order. If you receive this request please complete all requirements as soon as possible so we can deliver your order.

Refund Policy

Note: Please make sure that your order is correct before paying. Once your digital order is processed and delivered we cannot issue a 100% refund.

We can issue refunds under the following conditions:

  • 1. The item you purchased is out of stock, then we will issue the refund immediately.
  • 2. Occasionally we need your assistance in verifying payment information, if you refuse or you do not respond to our request within 5 days, your order will be cancelled and a refund will be issued immediately.
  • 3. If your payment is less than the price listed on our web site, you will be given an opportunity to make full payment. If you refuse or do not respond within 5 days your order will be cancelled and a refund will be issued immediately.
  • 4. In case we are unable to commit ourselves on completing your order for some irresistible factors, you can get your remaining money back after subtracting the bank fees.
  • 5. If we don't finish your order on time, your gold or something we lost, or you don't get what we promised you, we will compensate you for the loss in the above circumstances.

Refunds will not be issued for the following reasons:

  • 1. Don't provide any account or personal information to anyone. We don't refund the purchase after delivery.
  • 2. You find a cheaper price on another site.
  • 3. You request a refund because you changed your mind and do not want the product after ordering.